Customer Experience Specialist – PrePaid

🕒 August 6

🏈 Ohio, Minnesota, +1 more states – Remote

🏈 Ohio – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including issues related to fraud support and internet operations • Develop thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and various U.S. Bank departments • Resolve complex customer or technology issues • Work assigned shifts between 9:30 a.m. and 1:30 p.m. Central time • Work Saturday and Sunday every other weekend, with a varying weekday off in compensation • Complete training beginning September 14, 2026

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and search tools • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills, including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Ability to work assigned shifts between 9:30 a.m. and 1:30 p.m. Central time • Ability to work weekend shifts every other weekend • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

🏖️ Benefits

• 10% pay incentive for standard full-time shifts beginning after 12:30 PM local time • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Equity stock purchase • Incentive and recognition programs