Customer Growth Specialist

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Uscreen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

📱 Media

🛍️ eCommerce

SaaS • Media • eCommerce

Uscreen is a platform that allows creators to monetize their video content by building membership communities and streaming platforms. It provides tools for launching mobile and TV applications without coding, enabling live streaming, and offering a user-friendly video experience. Uscreen supports a wide range of users including educational creators, fitness instructors, media companies, event broadcasters, YouTubers, and influencers. The platform includes features for community engagement, detailed analytics, and tools for managing memberships and monetization strategies. It is designed to help creators grow their businesses by turning video content into a profitable subscription service.

📋 Description

• Own gross revenue retention and expansion for an assigned segment of customers • Identify why businesses in the cohort stall and build scalable coaching to address those patterns • Run group coaching sessions, cohort programs, and asynchronous coaching inside Membership+ • Coach customers on pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics • Monitor data to identify drifting accounts before churn and evaluate intervention effectiveness • Build repeatable playbooks and session formats for the scaled coaching motion • Bring customer insights to Product and Success • Advise operators and small teams on growth decisions • Deliver honest assessments to customers emotionally invested in their businesses

🎯 Requirements

• 3 to 5 years in coaching, consulting, customer success, or digital marketing, with real ownership of an outcome • Comfortable advising solo operators and small teams on how to grow • Strong live facilitation: group sessions, workshops, webinars, 1:1 calls • Can read a dashboard and form a point of view on retention curves, cohort behavior, and funnel conversion • Working fluency with AI tools for research, prep, and synthesis • Motivated by being paid on results; a third of this package is variable and there's no ceiling on it • Clear, simple communication • Experience growing something online and explaining how • Bonus: creator, coach, or small business owner experience • Bonus: experience with video businesses, online educators, or subscription and membership businesses • Bonus: familiarity with Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta and IG • Bonus: scaled or one-to-many customer program experience

🏖️ Benefits

• 100% remote first company • Flexible PTO + 8 company holidays • Remote, global team • Paid parental leave • Medical, dental, and vision (US Based) • Technology and home office stipend • Coworking space stipend • Annual learning stipend