CRM Support Specialist

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🕒 July 23

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VA Central

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

VA Central is a UK-based recruitment agency (founded February 2021) that sources and places professional virtual assistants (VAs) to businesses. They position themselves as an extension of client teams, offering tailored virtual assistant services across sectors such as property, automotive (motor dealerships), marketing, bookkeeping and bespoke roles like video editing and website design. VA Central emphasises cost savings, productivity gains, high retention (around 85%), structured matching and ongoing support/check-ins, and promotes a business-to-business model serving agencies and dealerships with remote staffing solutions.

📋 Description

• Monitoring and responding to inbound messages from property portals including Rightmove and Zoopla • Handling email enquiries - primarily viewing requests and valuation enquiries (approximately 900 to 1,000 messages per month, 90% email) • Booking viewings and valuations directly into the company CRM • Confirming viewings with property owners within agreed hours • Calling back customers who attempted to call in out of hours and did not connect • Calling back customers who interacted with the AI voice system and requested a human callback • Updating buyer and tenant notes and requirements in the CRM • Forwarding urgent messages to the relevant team members • Handling basic enquiries and providing prompt, professional responses

🎯 Requirements

• Comfortable working evening hours (UK time) • Previous experience in a property, estate agency or customer service environment preferred • Strong written and verbal communication skills • Confident using CRM systems and learning new platforms • Highly organised with excellent attention to detail • Proactive and able to work independently with minimal supervision • Computer or laptop with stable performance • Reliable ADSL/Fibre internet (minimum 50 Mbps) • Headset compatible with VOIP systems • Anti-virus installed • UPS/Backup power for load shedding

🏖️ Benefits

• Working hours: Monday to Friday Times may vary between 9am to 5pm UK Time, or 11am to 8pm UK Time