Call Center Agent

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November 13

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Valatam

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B2B • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

11 - 50 employees

🤝 B2B

👥 HR Tech

📋 Description

• Answer inbound calls and respond promptly to customer inquiries in English and Spanish. • Follow up on cancellations and attempt to reschedule services. • Provide accurate information about products and processes. • Handle inquiries and concerns to ensure customer satisfaction. • Contact existing customers to provide updates and build relationships. • Other similar or related tasks.

🎯 Requirements

• Fluent English (C1/C2) and Spanish. • 1 – 5 years of experience in call center or customer service roles (remote preferred). • Proficiency with Google Workspace and Microsoft Office. • Excellent communication and problem-solving skills. • Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. • Bachelor’s or Associate’s degree preferred.

🏖️ Benefits

• Hourly rate equivalent to USD $696 – $870/month (experience-based) • Annual pay increments • Discretionary client bonuses (80 % of clients award year-end bonuses) • 7 U.S. federal holidays + 4 paid PTO days • Monthly medical insurance stipend (after induction) • Birthday / Anniversary bonuses + Gym / Wellness allowance • Unlimited online fitness classes + company events & Christmas celebrations