Client Experience Partner

Job not on LinkedIn

🕒 September 4

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Validity Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Validity Inc. specializes in providing data solutions to help businesses improve their operations through trustworthy data. With over 20 years of experience, Validity's services encompass a wide range of specialties, including CRM, data validation, deduplication, email verification, and data quality management. Their solutions, such as Everest, DemandTools, and BriteVerify, are trusted by tens of thousands of organizations worldwide to enhance marketing, sales, and customer success efforts, ultimately driving better engagement and increased revenue.

📋 Description

• Build and maintain strong, long-term relationships with Clients • Serve as a trusted advisor by understanding Client goals, challenges, and service needs • Conduct regular check-ins, service reviews, and follow-ups • Identify opportunities for service enhancements, renewals, and account growth • Serve as direct point of contact for 10–20 dedicated accounts • Respond to Client and applicant inquiries via phone, email, or chat • Resolve issues efficiently and manage support cases through completion • Provide regular updates to Clients • Collaborate with internal teams and contribute to company success • Maintain accurate CRM records of Client interactions, account and user details, and service activities • Track and report Client activity, service metrics, and satisfaction levels • Support new Client onboarding, including setup, training, and documentation • Improve Client communication materials and service guides • Process incoming orders and update status notes • Communicate with Clients when additional information is required • Provide guidance to teammates and develop subject-matter expertise • Perform other duties as assigned

🎯 Requirements

• Minimum of a high school diploma • Two years of relevant experience in a Client service/account management role • Exemplary customer service skills with internal team members, Clients, and vendors • Concise and effective written and verbal communication skills • Advanced organizational and time management skills • Software savvy and technically adaptable • Ability to work in a high-volume, deadline-driven environment • Ability to absorb procedures quickly • Maintain the utmost level of professionalism • Strong attention to detail and timely follow-up • Interest in growing with the company and taking on additional projects as needed • Must live in Kansas or Missouri

🏖️ Benefits

• Flexible PTO • 401K plus matching • Comprehensive benefits plan • Paid volunteer hours • Fun and challenging work environment • Professional growth and additional project opportunities • Training and self-development opportunities