Journey Optimizer Engineer

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Valtech

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

📋 Description

• The Adobe Journey Optimizer (AJO) Engineer is part of the Experience and Commerce team and plays a key role in designing, building, and optimizing customer engagement solutions powered by Adobe Experience Cloud technologies. • This role sits at the intersection of marketing technology, customer data, and software implementation. • Working closely with strategists, marketers, architects, data teams, and clients, the AJO Developer is responsible for translating customer engagement requirements into scalable, data-driven journeys and campaigns within Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). • The ideal candidate combines strong marketing automation expertise with a solid technical foundation in customer data platforms, data modeling, segmentation, personalization, and journey orchestration. • They understand how customer data flows across systems and can efficiently configure, troubleshoot, and optimize end-to-end customer experiences across multiple channels. • While the role operates within a collaborative team environment, it also requires autonomy, attention to detail, and a proactive mindset to drive successful implementations and deliver outstanding client outcomes.

🎯 Requirements

• 3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms. • 2+ years of hands-on experience with Adobe Journey Optimizer (AJO). • Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP. • Strong understanding of customer journey orchestration and lifecycle marketing concepts. • Experience designing and configuring audience segmentation and activation workflows. • Knowledge of Experience Data Model (XDM), identity management, customer profiles, and data ingestion processes. • Experience developing email templates and marketing communications using HTML and CSS. • Strong SQL skills for data validation, troubleshooting, and audience analysis. • Understanding of customer data architecture and end-to-end data flows supporting marketing activation. • Experience working in Agile delivery environments. • Strong problem-solving, troubleshooting, and communication skills. • Professional proficiency in English.

🏖️ Benefits

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. • Personal Technology Reimbursement – $30/month for every employee-offered on day 1. • We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.