Senior Voice Engineer

🕒 April 9

🗿 South Dakota – Remote

🗿 South Dakota – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Vantage Point Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Vantage Point Solutions is a comprehensive engineering and consulting firm that serves the broadband and telecommunications industry as well as financial institutions. The company specializes in broadband feasibility, project management, network implementation, cybersecurity, and regulatory compliance. With expertise in power engineering and wildfire mitigation, Vantage Point offers tailored solutions to meet the unique needs of their clients. They are recognized for securing substantial funding for broadband projects and enhancing telecommunications services across America, from implementation to strategic planning.

📋 Description

• Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions. • Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks. • Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures. • Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions. • Collaborate with network and operations teams to identify root causes and implement long-term solutions. • Implement and maintain voice security best practices, including fraud prevention and SBC policy enforcement. • Maintain clear and detailed documentation for troubleshooting procedures, configurations, and known issues. • Provide escalation support for critical voice incidents. • Work with vendors and carriers to troubleshoot issues.

🎯 Requirements

• 5+ years of hands-on experience in VoIP engineering and troubleshooting • Strong experience managing and supporting Session Border Controllers (SBCs) • Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch • Deep understanding of SIP, RTP, and Telcom protocols • Proven ability to analyze SIP traces and debug complex call flows • Experience with hosted PBX and softswitch environments • Class 5 switch translation experience is a plus • Strong analytical and problem-solving skills with a focus on root cause analysis • Excellent communication skills and ability to work cross-functionally.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k)