Customer Education Trainer – Virtual, SaaS

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $80k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Varicent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

📋 Description

• Deliver engaging virtual instructor-led training sessions, webinars, and customer learning experiences focused on Varicent products and best practices • Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula • Translate complex product concepts into practical, customer-focused learning experiences supporting adoption and business outcomes • Design and recommend learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback • Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and customer outcomes • Mentor facilitators and support training standards, instructional practices, and team capabilities • Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy • Evaluate and recommend technologies, including Generative AI solutions, to improve learning experiences, scalability, and operational efficiency • Complete onboarding and develop proficiency in Varicent products and customer education processes • Independently deliver customer-facing enablement programs and webinar sessions • Participate in customer-facing events and represent the Education team • Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem • Influence education strategy through customer insights, product knowledge, and learning analytics

🎯 Requirements

• 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role • Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences • Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies • Ability to simplify technical concepts into practical, learner-friendly content and experiences • Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms • Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices • Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority • Strong communication, presentation, organizational, and stakeholder management skills

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage tailored to local needs • PTO and public holidays • Dedicated volunteer days • Dedicated learning days for continuous growth, skill development, and professional learning • Compensation reflecting market and individual value • Retirement plans • Tuition assistance for continuing education and professional development • Remote and hybrid work options available across most regions • Bonuses and commissions may be included for eligible roles