Bilingual Call Center Agent – Spanish Speaking

Job not on LinkedIn

November 11

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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VECRA, Inc.

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Consulting • SaaS

VECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business enterprise (MBE) consulting firm that focuses on providing a range of comprehensive services including Health Management Consulting, Medical Coding, Call Center Operations, and Facilities Management. With a commitment to efficiency and innovation, VECRA supports clients in various sectors, including government agencies and healthcare institutions, by implementing customized solutions that enhance operational efficiency, ensure compliance, and drive growth. Their extensive capabilities also encompass Program Management, Interpreter and Translator Services, Records Management, Transcription Services, and Move Management, all backed by a team of experienced professionals dedicated to delivering quality and responsive service.

2 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols. • Track and document all inquiries using the designated systems. • Complete tasks according to established guidelines and quality assurance metrics. • Assist consumers with changes to their applications and reset passwords for self-service. • Check application status and verify coverage effectiveness. • Escalate calls or issues to appropriate staff when needed. • Facilitate translation services for non-English speaking callers. • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

🎯 Requirements

• Must be a Maryland Resident • 3+ years of call center experience • Experience with high inbound call volumes and meeting/exceeding performance metrics • Fast learner with the ability to work independently • Strong multitasking and computer skills • Excellent listening skills with the ability to understand, not just respond • Punctual and self-reliant. • High School Diploma or GED required.

🏖️ Benefits

• Paid holidays • Paid time off • Medical and dental coverage