Technical Support Specialist

🕒 May 30

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Handle higher level technical support to customers across multiple channels seamlessly • Troubleshoot customer concerns via omnichannel formats and AI • Assist customers with Do It with Me setup and troubleshooting • Guide users through diagnostic and troubleshooting processes • Maintain documentation of all customer interactions

🎯 Requirements

• High School diploma or equivalent • 2 - 3 years of relevant technical support experience • Strong verbal and written communication skills • Ability to make sound decisions and be accountable • Ability to manage multiple tasks with attention to detail • Working knowledge of Microsoft Office Programs • Advanced technical ability to understand and explain necessary steps to customers • Able to obtain and maintain state licenses and technical certifications as needed

🏖️ Benefits

• Medical, dental, and vision coverage • Company paid life and AD&D insurance • Company paid short- and long-term disability • FSA/HSA Plans • Voluntary benefit products • 401k retirement savings plan after just 60 days • Paid time off for vacation, sick and floating holidays • Tuition reimbursement