Technical Support Specialist

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Veem

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

💳 Fintech

💰 $31M Series unknown on 2020-10

Consulting • Logistics • Fintech

Veem is a fintech payments platform that simplifies global payables and receivables for businesses. It provides multi-currency wallets, virtual bank accounts and virtual/virtual debit cards, supports bank transfers, card payments and checks, and offers features like mass pay, payment scheduling, invoice building, pay links, real-time payment tracking and accounting integrations. Veem exposes APIs and embedding options for partners, is licensed and security‑compliant, and targets businesses needing cross-border disbursements and collections across 100+ countries and 80+ currencies.

📋 Description

• Provide scheduled customer support through phone, email, and live chat • Resolve account, platform, payment, banking, verification, transaction, and technical integration questions • Own customer cases from initial contact through resolution, including investigation, documentation, follow-up, and escalation • Guide customers and partners through API configuration, authentication, webhooks, testing, validation, and integration best practices • Investigate API requests, authentication issues, connectivity problems, data errors, and webhook failures • Review logs, payloads, response codes, and test results to identify root causes • Support customers through development, deployment, launch, and post-launch stabilization • Lead or coordinate customer and partner onboarding and implementation activities • Establish implementation requirements, milestones, dependencies, owners, and next steps • Coordinate with Operations, Compliance, Product, Engineering, Sales, and external partners • Deliver training and technical guidance to customers, partners, and internal teams • Use AI-assisted tools to improve support, troubleshooting, documentation, and internal workflows • Design, test, and refine prompts, automated workflows, and support agents • Identify recurring issues and recommend improvements to workflows, training materials, support content, API documentation, and product functionality • Report to the Customer Support Manager

🎯 Requirements

• Two to three years of experience in technical support, API implementation, technical onboarding, SaaS support, or a similar client-facing technical role • Experience providing customer support through phone, email, and live chat • Hands-on knowledge of REST APIs, JSON, authentication methods, webhooks, and API testing tools • Experience using Postman, OpenAPI, Swagger, or similar developer tools • Ability to test APIs, interpret logs and error messages, troubleshoot integration issues, and identify root causes • Experience supporting technical and business stakeholders through onboarding or implementation projects • Ability to manage multiple customer cases, implementation activities, and competing priorities • Experience using ticketing, CRM, or case-management systems • Strong written and verbal communication skills • Strong analytical, troubleshooting, project-management, and organizational skills • Ability to explain complex technical concepts to non-technical audiences • Customer-focused approach with empathy, sound judgment, attention to detail, and strong case ownership • Experience using AI tools for research, documentation, troubleshooting, or workflow automation • Preferred: experience in fintech, payments, banking, financial services, accounting software, or another regulated industry • Preferred: experience in B2B SaaS or API-driven technology environments • Preferred: knowledge of payment APIs, transaction processing, reconciliation, international payments, KYC, and business verification • Preferred: familiarity with OAuth, API monitoring, SQL, scripting, middleware, automation platforms, or browser developer tools • Preferred: experience working directly with Product and Engineering teams • Preferred: experience documenting technical issues, product requests, integration procedures, and implementation resources

🏖️ Benefits

• Salary + Bonus + Health Benefits • Fully remote work arrangement • Growth opportunity in a fast-scaling fintech and embedded finance space • Cross-functional collaboration across Product, Sales, and Operations • Opportunity to shape the future of B2B payments