Services Engagement Manager – Quality Cloud

🕒 December 2, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $85k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs • Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services • Set Customer and internal stakeholder expectations correctly with a focus on long-term success • Provide awareness and alignment with the partner ecosystem • Position Managed Services support, training, and other solutions that may be needed for a successful customer experience • Travel estimate: Less than 25%

🎯 Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space • Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver • Proven track record of contributing to and meeting or exceeding team sales quotas • Strong written and verbal communication skills, executive-level presence, and experience in facilitation • Manage negotiations with a wide range of stakeholders including executive-level • 5+ years of experience delivering consulting services, including involvement in selling services • Ability to travel up to 25% of the time

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program