Senior Patient Financial Navigation Specialist

🕒 August 28

🇺🇸 United States – Remote

💵 $32 - $35 / hour

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

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Veracyte, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Veracyte, Inc. is a genomic diagnostics company focused on empowering clinicians with high-value molecular tests for diagnosing and treating cancer. The company provides a portfolio of genomic classifiers for various types of cancer, including thyroid, prostate, lung, breast, and bladder cancer, as well as interstitial lung disease. Veracyte's tests help clinicians and patients make informed decisions about cancer care by providing clear diagnostic and prognostic insights. The company's approach involves identifying unmet clinical needs and developing high-performance tests that are widely accessible globally through a CLIA and in vitro diagnostic-based model. Committed to elevating the standard of cancer care, Veracyte continues to expand its test portfolio and make significant contributions to the field of oncology diagnostics.

📋 Description

• Provide expert-level guidance to patients on insurance coverage, billing, and financial assistance • Collaborate with billing, commercial, and customer service teams to resolve escalated issues • Mentor junior navigators and contribute to training programs and best practices • Analyze trends in patient financial concerns and contribute to strategic planning and policy development • Navigate payor portals, websites, and phone systems to check eligibility, prior authorization, claim, and appeal statuses • Assist leadership in creating a best-in-class patient experience focused on financial transparency and trust • Proactively resolve billing concerns and communicate clearly with patients • Liaise between patients, providers, insurance companies, and internal stakeholders • Identify systemic issues and recommend process improvements

🎯 Requirements

• High school diploma or GED • Associate's or bachelor's degree in healthcare administration, business, or related field preferred • Experience with Microsoft Office, especially Word and Excel • 4+ years of experience in healthcare billing, insurance coordination, or patient financial services • Proven record of delivering excellent patient experience • Extensive experience in patient financial navigation, healthcare billing, or insurance coordination • Ability to manage complex patient cases with empathy, clarity, and professionalism • Excellent communication and interpersonal skills • Passion for patient advocacy and commitment to improving the healthcare experience • Experience working with CRMs such as Salesforce and billing software such as Epic, XiFin, or Quadax • Strong understanding of health insurance plans, benefits, and coverage verification processes • Expertise explaining complex financial and insurance information clearly and empathetically • Ability to assess patient financial needs and recommend payment plans or financial assistance options • Based on the East Coast • Ability to work 11:30am–8pm ET

🏖️ Benefits

• Competitive compensation and benefits • Additional discretionary bonuses/incentives may be available • Restricted stock units may be available • Career opportunities • Inclusive workforce and workplace • 2024 Certified™ Great Place to Work® recognition