Customer Success Architect

Job not on LinkedIn

🕒 October 30

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Guide customer onboarding and implementation, coordinate milestones, and keep customers moving toward value. • Clarify project scope, manage competing priorities, and coordinate smooth handoffs. • Connect TraceGains product capabilities to customer workflows and build confidence in new ways of working. • Advocate for customers by addressing concerns and resetting expectations when implementation needs differ from agreed scope. • Partner with Customer Success, Sales, Support, Product, and R&D, engaging services or advanced-configuration specialists when needed. • Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving. • Grow product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

🎯 Requirements

• B.S. or B.A. degree is strongly preferred. • 3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals. • Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively. • 10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc.; may include overnight stays. • Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment. • Food and beverage, quality, R&D, supply chain, or related technical experience that helps understand customer workflows.

🏖️ Benefits

• Bonus Pay eligibility • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) for eligible employees • Reasonable accommodation for individuals with disabilities • Opportunities to deepen skillset, pursue ambitions, and grow career

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