Enterprise Customer Success Manager

🕒 July 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Verifiable

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Verifiable is a company specializing in healthcare provider network optimization. They offer a suite of solutions for primary source verifications, network monitoring, credentialing, and provider onboarding. Verifiable aims to streamline operations, enhance compliance, and improve provider network efficiency, working with organizations across the healthcare ecosystem. Their services include fast and automated credentialing processes, real-time primary source verifications, and provider enrollment management. With a focus on reliability and speed, Verifiable assists healthcare organizations in achieving operational excellence and reducing costs while maintaining compliance with NCQA standards.

📋 Description

• Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions. • Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality. • Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers. • Conduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers. • Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services. • Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts. • Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements. • Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases. • Monitor account health and proactively resolve and escalate issues to reduce churn. • Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity. • Pursue ongoing healthcare industry and CRM platform education and training. • Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

🎯 Requirements

• 5+ years of Senior Customer Success in B2B SaaS (healthcare and Salesforce experience preferred) • Familiarity with Salesforce CRM and customer success tools, including experience building or troubleshooting basic Salesforce process builder/flow automations and reports. • Experience managing a book of business > $3M ARR, building pipeline, & closing deals • Strong Executive relationship-building, communication, presentation and problem-solving skills • Experience navigating complex, matrixed client relationships and driving retention • Proven ability to translate technical concepts into business value for non-technical stakeholders.

🏖️ Benefits

• Health/Vision/Dental plans • unlimited PTO • new Apple equipment • startup equity as part of your comp package.