Enterprise Customer Success Manager

🕒 July 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verifiable

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Verifiable is a company specializing in healthcare provider network optimization. They offer a suite of solutions for primary source verifications, network monitoring, credentialing, and provider onboarding. Verifiable aims to streamline operations, enhance compliance, and improve provider network efficiency, working with organizations across the healthcare ecosystem. Their services include fast and automated credentialing processes, real-time primary source verifications, and provider enrollment management. With a focus on reliability and speed, Verifiable assists healthcare organizations in achieving operational excellence and reducing costs while maintaining compliance with NCQA standards.

📋 Description

• Develop Verifiable product expertise, including technical architecture and APIs for integration discussions • Partner with sales and implementation on onboarding, training, and adoption • Build deep customer relationships and serve as a trusted advisor to executive stakeholders • Conduct regular account touchpoints and quarterly business reviews • Identify upsell and expansion opportunities • Drive commercial negotiations with customers and internal legal and finance teams • Gather and synthesize customer feedback to inform product development and roadmap priorities • Support custom reporting needs using advanced reporting features and Salesforce workflows • Monitor account health and proactively resolve or escalate issues to reduce churn • Maintain CRM hygiene, account records, documentation, Salesforce optimization, and data integrity • Pursue ongoing healthcare industry and CRM platform education and training • Contribute to team-wide initiatives and Customer Success department efficiencies

🎯 Requirements

• 5+ years of senior customer success experience in B2B SaaS • Healthcare and Salesforce experience preferred • Familiarity with Salesforce CRM and customer success tools • Experience building or troubleshooting basic Salesforce Process Builder/Flow automations and reports • Experience managing a book of business greater than $3M ARR • Experience building pipeline and closing deals • Strong executive relationship-building, communication, presentation, and problem-solving skills • Experience navigating complex, matrixed client relationships and driving retention • Ability to translate technical concepts into business value for non-technical stakeholders

🏖️ Benefits

• Health coverage options for you and your family's needs • Unlimited PTO • Startup equity • Fully distributed work-from-home arrangement in eligible US states • Company-issued MacBook and accessories • Google Workspace, Notion, and company-wide AI tools such as Claude

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