Client Success Manager

🔥 18 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Serve as the primary client contact and trusted advisor for communication, support, and strategic partnership needs. • Lead recurring client meetings, manage follow-up actions, and identify opportunities to improve satisfaction, retention, and account growth. • Develop long-term partnerships that deliver operational and financial value; optimize, retain, and expand existing accounts. • Collaborate with Operations, Product, Finance, IT, and other teams to resolve service issues, support contracts, and ensure successful client outcomes. • Maintain knowledge of product configurations, system functionality, and cross-service workflows to support clients and troubleshoot issues. • Oversee onboarding, implementations, project execution, software releases, and UAT activities. • Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions. • Oversee reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables. • Educate clients on product capabilities, operational processes, and industry best practices. • Manage multiple priorities in a fast-paced environment. • Maintain knowledge of applicable legislation, regulatory requirements, and client contracts. • Travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

🎯 Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a client-facing environment, account management or similar role. • Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred. • Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred. • Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement. • Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment. • Ability to guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions. • Strong analytical, organizational, and problem-solving skills; ability to assess complex situations, interpret data, identify risks, and develop effective solutions. • Excellent verbal and written communication skills across internal and external stakeholders, including executive leadership and government representatives. • Experience gathering, documenting, and communicating business and client requirements to cross-functional teams. • Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment. • Ability to work independently and collaborate effectively within cross-functional teams. • Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); CRM or client management platform experience preferred.