Strategic Client Success Manager

🔥 17 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Develop and implement efficient administrative systems and processes to streamline day-to-day operations • Ensure accurate and timely documentation and maintain comprehensive administrative records • Implement and monitor best practices for document management, data accuracy, and information security • Open, check, report, and help resolve IT/SNOW or similar incident-management-system problem tickets • Report Voice of the Customer updates, issues, concerns, and ongoing projects to the Service Enablement Leader and/or department • Design and execute strategies to enhance customer experience and satisfaction • Analyze customer feedback, service metrics, and performance data to identify trends and improvement areas • Collaborate across departments on initiatives addressing customer needs and expectations • Help maintain a customer-centric culture and high service standards • Resolve complex customer issues and complaints • Assist the Client Implementation Team with handover from implementation to Operations and Maintenance; attend assigned-customer implementation meetings • Serve as primary customer contact during the Operations and Maintenance phase • Ensure adherence to business rules, contract requirements, and service levels • Manage internal and external stakeholder relationships • Meet and exceed Annual Operating Plan revenue and margin targets for assigned customers • Prepare and review reports, presentations, and materials for executive and departmental meetings • Provide insights and recommendations for customer strategic planning and decision-making • Facilitate customer interaction with Sales and Product Teams • Prepare and submit client change requests to Product Intake and/or BRQ team • Oversee and optimize daily operational processes • Assist with quality, accuracy, and compliance audits • Oversee invoice preparation, review, and approval • Ensure assigned contract renewals and exercise of contract option years; assist the Global Bid Team as required • Support court and administrative hearings as required • Monitor changes to applicable laws and regulations • Collaborate across departments to streamline workflows and resolve operational challenges

🎯 Requirements

• Bachelor’s degree in business administration, Management, or a related field • Extensive experience in program management, executive administration, or a similar role, with a proven track record of success • Strong background in enhancing customer experience and driving operational improvements • Exceptional organizational, communication, and problem-solving skills • Working knowledge of Microsoft Office (Excel, Word, PowerBI) • Willingness to travel to client locations as required, including overnight stays if necessary • Required to pass a NLETS background check