Technical Support Engineer – Federal

November 21

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Versa Networks

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Telecommunications • Cybersecurity • Enterprise

Versa Networks is a leader in the Secure Access Service Edge (SASE) and Software-Defined Wide Area Network (SD-WAN) markets, recognized for its innovative and comprehensive solutions. The company offers a range of products that integrate networking and security functionalities, featuring AI-powered threat protection, advanced security measures, and genuine multitenancy. Versa's platforms support versatile deployment options across the cloud and on-premises, emphasizing a unified approach to secure connectivity for users, devices, and networks. Its solutions help organizations transform their IT infrastructure by simplifying management and reducing complexity, which is reflected in various industry-specific applications, from telecommunications to financial services.

501 - 1000 employees

Founded 2012

📡 Telecommunications

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions. • Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues. • Serve as a technical liaison between federal customers and Versa engineering teams. • Document root cause analysis (RCA), workarounds, and permanent fixes. • Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks). • Participate in on-call rotation to ensure 24x7 coverage for critical government customers. • Develop and maintain knowledge base articles and technical documentation for federal use cases. • Collaborate with product management and engineering to drive product improvements based on customer feedback.

🎯 Requirements

• U.S. Citizenship required (ability to obtain a federal security clearance preferred). • 5+ years in technical support, TAC, or network/security engineering roles. • Strong expertise in: Networking: TCP/IP, BGP, OSPF, MPLS, VPNs Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration) Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus. • Experience supporting federal government customers or regulated environments strongly preferred. • Excellent troubleshooting, log analysis, and packet-level debugging skills. • Strong written and verbal communication skills for customer-facing support. • Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.

🏖️ Benefits

• Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication. • Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered. • Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters. • Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you. • Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends. • Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success. • Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do. • Parental Leave: Generous parental leave policies to support you during life's important moments.