Product Manager, Documentation Systems

🕒 October 1

🇺🇸 United States – Remote

💵 $50 - $60 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 1%

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Own the full documentation surface: in-product Help, implementation guides, support runbooks, and release notes • Decide what gets documented, rewritten, or retired • Build information architecture based on customer search and friction • Define and own documentation metrics • Design and build an AI-assisted documentation pipeline from tickets, pull requests, release artifacts, and recorded demos • Build evaluation processes to identify incorrect AI-generated content • Automate change detection, terminology and style enforcement, screenshot capture, and publishing • Own and evolve the MadCap Flare and repository-based documentation toolchain • Partner with Product and Engineering to establish a definition of done capturing feature behavior • Build terminology and style standards across four ERP surfaces • Design documentation change detection and revalidation processes and own the SLA • Learn products through hands-on use • Write migration guides, error taxonomies, and integration behavior documentation

🎯 Requirements

• 5+ years owning an outcome rather than a queue: product management, implementation or solutions consulting, technical program management, support engineering, developer experience, technical enablement, or equivalent experience • Comfortable in Git, on a command line, and in a codebase they did not write • Practical experience shipping something real with an LLM, including evaluating its output and catching errors • Direct customer exposure through implementation, support escalation, solution consulting, professional services, or training • Ability to learn a complex product without a specification and retain learning obstacles • Proven ability to influence product managers and engineers without direct management authority • Comfort with prioritization and saying no

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