Client Experience Project Manager – Environmental, BCA

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $65k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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Vertex Resource Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Vertex Resource Group is a workforce solutions and recruiting firm that partners with organizations of all sizes to solve human resources challenges. For more than 30 years the company has provided tailored services including skilled technical and professional recruiting, executive and IT placement (via affiliated brands), and back-office payroll and workforce management solutions. Vertex emphasizes relationship-building, integrity, and long-term client support to help businesses and job seekers succeed.

📋 Description

• Respond to online leads, phone calls and emails from commercial clients, brokers, lenders and property owners • Follow up on leads and proposals to convert enquiries into awarded work • Understand client needs, confirm scope and build long-term relationships • Prepare scopes of work, cost estimates and proposals for BCAs, ESAs, groundwater monitoring and geotechnical investigations • Coordinate with senior technical staff and Qualified Persons on scope, scheduling, staffing and technical questions • Schedule site visits and coordinate access, notifications, contacts and logistics • Coordinate utility locates, drilling contractors, laboratories and subcontractors • Schedule and manage recurring groundwater monitoring events • Track project progress, budgets and deadlines and ensure timely delivery of reports • Keep clients updated from first contact through final report delivery • Act as the main point of contact for questions, report clarifications, reliance letters and follow-ups • Manage scope changes and change orders • Review draft reports for completeness, clarity and client-specific requirements • Prepare and issue invoices and follow up on outstanding accounts • Coordinate with accounting and administrative staff on billing, project setup and closeout • Maintain accurate project database and CRM records, including lead tracking and pipeline reporting • Follow up after project close for feedback, repeat work and referrals • Improve client communication and overall client experience

🎯 Requirements

• Post-secondary degree or diploma in Environmental Science, Engineering, Geoscience, Building Science, Construction Management or a related field • 5+ years of experience managing commercial environmental and/or building assessment projects in Ontario • Experience with Phase One and Phase Two ESAs, BCAs, groundwater monitoring and geotechnical investigations • Strong working knowledge of Ontario Regulation 153/04 and CSA Z768-01 and CSA Z769-00 standards • Familiarity with Building Condition Assessment practices, including ASTM E2018 • Understanding of geotechnical investigation scopes and groundwater monitoring programs • Experience coordinating field programs, drilling contractors, laboratories and subcontractors • Track record of delivering multiple projects on time and on budget • Excellent client-facing phone presence • Strong written communication skills and ability to explain technical findings in plain language • Experience preparing proposals, cost estimates and invoices • Comfortable working in CRM and project management software • Highly organized, self-motivated and able to work independently in a remote environment • Candidates must reside in Ontario and be available during Eastern Time business hours • PMP or similar project management designation is an asset

🏖️ Benefits

• Growth opportunities across Canada and the U.S. • Entrepreneurial environment where your ideas shape how we serve clients • Health, safety and community well-being support • Accommodation available on request during the selection process