Senior Partner Success Manager

🔥 6 hours ago

⛰️ Colorado, Illinois, +3 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Via

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🚗 Transport

☁️ SaaS

🤝 B2B

💰 $110M Venture Round on 2023-02

Transport • SaaS • B2B

Via is a transportation technology company that provides software and turn‑key operations to modernize public and shared mobility. Its offerings include on‑demand microtransit, paratransit services, student and corporate/campus shuttles, a planning and scheduling platform (Remix), a Mobility-as-a-Service app (Citymapper for Cities), and Via Intelligence — a vertical AI platform for transit planning and operations. Via works with cities, transit agencies, universities, healthcare organizations and employers to deploy routing, scheduling, MaaS and AI-driven analytics at scale (700+ partners globally).

📋 Description

• Own the success of transportation services across the partner portfolio. • Serve as the primary point of contact for partner leadership and key stakeholders. • Drive revenue growth through renewals, contract expansions, upsells, and negotiations with senior stakeholders. • Act as a trusted advisor, translating partner needs into service improvements using Via’s platform. • Analyze service performance data daily, weekly, and long term to improve quality, efficiency, and growth. • Advocate internally for partners and champion products and capabilities that expand service size and scope.

🎯 Requirements

• 6+ years of relevant work experience, including experience working directly with clients. • Quantitatively inclined and data savvy; ability to draw insights from complex datasets and turn raw numbers into actionable recommendations. • Reliable, motivated self-starter with a strong growth mindset. • Comfortable in fast-paced environments and roles requiring a high degree of responsibility. • Excellent team player and meaningful individual contributor; enjoys mentoring and cross-organizational collaboration. • Comfortable with frequent travel and connecting with partners face-to-face.

🏖️ Benefits

• Comprehensive health coverage, with low-cost dental and vision plans. • A 401(k) with a generous company match and vesting. • Fully paid parental leave for new parents, with extended leave options. • Additional benefits (mental health, pet insurance, and other wellness perks). • 20 days of paid time off (PTO) annually. • Variable pay and equity.

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