Senior Partner Success Manager

🔥 6 hours ago

⛰️ Colorado, Ohio, +2 more states – Remote

⛰️ Colorado – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Via

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🚗 Transport

☁️ SaaS

🤝 B2B

💰 $110M Venture Round on 2023-02

Transport • SaaS • B2B

Via is a transportation technology company that provides software and turn‑key operations to modernize public and shared mobility. Its offerings include on‑demand microtransit, paratransit services, student and corporate/campus shuttles, a planning and scheduling platform (Remix), a Mobility-as-a-Service app (Citymapper for Cities), and Via Intelligence — a vertical AI platform for transit planning and operations. Via works with cities, transit agencies, universities, healthcare organizations and employers to deploy routing, scheduling, MaaS and AI-driven analytics at scale (700+ partners globally).

📋 Description

• Own the success of transportation services across a partner portfolio • Serve as the primary point of contact for partner leadership and key stakeholders • Drive revenue growth through renewals, contract expansions, upsells, and negotiations with senior stakeholders • Advise partners on operational, go-to-market, and product-related issues • Translate partner needs into concrete service improvements using Via’s platform • Analyze service performance data daily, weekly, and over the long term • Turn complex datasets into strategic decisions improving quality, efficiency, and growth • Advocate internally for partners and champion new products and capabilities • Work cross-functionally to expand the size and scope of partner services

🎯 Requirements

• 6+ years of relevant work experience, including experience working directly with clients • Quantitatively inclined and data savvy • Ability to draw insights from complex datasets and turn raw numbers into actionable recommendations • Reliable, motivated self-starter with a strong growth mindset • Comfortable in fast-paced environments and with setbacks or pivots • Excellent team player and individual contributor • Enjoys mentoring others and working cross-functionally • Comfortable with frequent travel and face-to-face partner interaction

🏖️ Benefits

• Comprehensive health coverage, with low-cost dental and vision plans • A 401(k) with a generous company match and vesting • Fully paid parental leave for new parents, with extended leave options • Additional benefits (mental health, pet insurance, and other wellness perks) • 20 days of paid time off (PTO) annually • Variable pay and equity

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