Customer Success Engagement Manager

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November 28

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Viaduct

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Automotive • Artificial Intelligence • SaaS

Viaduct is an AI platform designed to assist automotive original equipment manufacturers (OEMs), fleets, and suppliers in reducing quality costs and implementing predictive maintenance strategies at scale. By processing over 100 billion miles tracked via telematics and more than 100 TB of data monthly, Viaduct enables quality and maintenance leaders to minimize warranty expenses, predict vehicle health, and enhance preventative maintenance routines. The platform provides insights to identify high-risk vehicles early, aiding in servicing and maintenance before roadside failures occur. Viaduct offers various pricing plans tailored to different data needs and team sizes, supporting scalable and customized analytics solutions.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 Series B on 2024-06

📋 Description

• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines. • Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value. • Develop strategy and lead execution of customer engagement extensions and renewals. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software. • Work with customers to gather software requests and prioritize backlog with product teams.

🎯 Requirements

• 10+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..). • Proven track record of managing and delivering large-scale analytics projects with diverse teams • The ability to build and maintain strong customer relationships. • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and the ability to think strategically

🏖️ Benefits

• Compensation: 85% fixed salary + 15% bonus based on performance • Travel: 0-50% • Work site: Up to 100% work from home