Senior Manager, Product Solutions, Patient Services

🕒 July 6

🇺🇸 United States – Remote

💵 $95k - $193k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Viatris

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏥 Healthcare

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Healthcare • Pharmaceuticals • Healthcare Insurance

Viatris is a global healthcare company committed to improving access to high-quality medicines for patients worldwide. They offer a diverse range of products including brands and generics, and focus on various therapeutic areas that address both noncommunicable and infectious diseases. Viatris operates with a goal of providing reliable medication supply, ensuring that patients receive the treatments they need when and where they need them. The company is dedicated to healthcare empowerment, facilitating healthier living through various stages of life, supported by their global healthcare gateway. Their operations are grounded in a strong commitment to sustainability, corporate governance, and regulatory compliance across different geographies.

📋 Description

• Support development and execution of long-term patient services strategy aligned with organizational and brand priorities • Manage analytics and operational components of patient hub services programs, including performance dashboards and HUB data interpretation • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately, including possible site visits to vendors and customer sites • Assist in developing applicable SOWs/SOPs • Work cross-functionally with Marketing and other teams to develop and maintain patient support program communication materials and resources • Ensure approved program communications are utilized and assist with internal approval efforts • Act as a point of contact for specific sales forces, troubleshoot customer issues, explain program operations, and define measurable sales goals • Assess vendor service levels, staffing models, and capabilities for current and upcoming services and launches • Manage vendors and program offerings including copay, PAP, prior authorization, reimbursement, and related services • Assist or lead contracting, materials development and approval, and implementation for new programs • Understand competitive program requirements, model based on internal pricing and forecasts, and establish program rules and terms and conditions • Monitor program utilization, invoice tracking and approval, and other activities for copay programs • Create and distribute internal program performance updates • Work with Legal, Compliance, and other teams to track industry and regulatory factors, including state regulations, and revise program rules as appropriate • Lead or assist implementation of program rule changes • Provide program data internally and externally for monitoring purposes • Serve as internal subject matter expert, including training internal teams and new hires • Support additional programs and product launches from a product solutions and patient services perspective, including specialty, complex, and REMS-required products

🎯 Requirements

• Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) • Minimum of 4-7 years' experience working in/with managing and/or supporting patient support; combination of experience and/or education will be taken into consideration • Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems • Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE • Knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP) • Ability to understand the patient and provider support experience • Ability to read and interpret complex business and/or technical documents • Ability to write comprehensive reports and detailed business correspondence • Ability to work with groups of people such as other departments and communicate known concepts • Ability to present to a group of departments • Proficiency in speaking, comprehending, reading and writing English • Excellent written and oral communication skills • Ability to perform computations such as percentages, ratios, and rates • Ability to analyze day-to-day operational reports and metrics, ensure HUB vendor adherence to expected service levels, identify and communicate program trends, and support continuous improvement after launch • Ability to solve problems with complex variables through non-standardized solutions requiring independent judgment and analysis • Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems • Normal office situation/remote

🏖️ Benefits

• Competitive salaries • Benefits • Inclusive environment