Director – Quality Monitoring

Job not on LinkedIn

🕒 July 22

🇺🇸 United States – Remote

💵 $92.8k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Direct, strategize, and organize continuous quality improvement activities for contact center systems (specifically Lifeline/988) through program(s) performance monitoring, operational audits, internal and external data analysis, and the production of regular, timely, performance reporting. • Ensure quality improvement efforts are sustained and continuously enhanced across all 988 service modalities including voice calls, chat, text, and videophone to maintain consistent high-quality clinical services. • Audit/review department, program, and agency business practices and provide recommendations to ensure improvement of processes and overall quality of service. • Act as a representative and spokesperson at meetings, conferences, and events, and in communications with network centers, SAMHSA, and other partners, as needed.

🎯 Requirements

• Bachelor's Degree required; Master's degree preferred in Healthcare, Public Health, or Social Sciences (along with professional clinical licensure LCSW, LMFT, LMHC, PhD, PsyD if applicable). • 5-10 years in a managerial role with quality improvement/assurance or compliance required. • Strong document and report writing skills, including experience in writing policies & procedures, management reports, etc. • Knowledge of local, state, and federal regulatory guidelines, and related QI processes. • Experience and a high degree of comfort with public speaking, including media interviews, and presentations to senior-level executives, public officials, and other key policymakers, decision-makers, and influencers. • Lean/Six Sigma knowledge/certification a plus

🏖️ Benefits

• medical • dental • vision • supplemental income insurance • employer paid disability insurance • employer paid life insurance • pre-tax FSA for medical and dependent care • 401K available