Account Manager

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September 29

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VikingCloud

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Cybersecurity • Compliance • Fintech

VikingCloud is a leading cybersecurity and compliance company that focuses on predictive-to-prevent solutions. It provides businesses with a comprehensive, integrated platform for managing cybersecurity risks and compliance requirements. VikingCloud offers a wide range of services, including managed security services, threat detection and response, vulnerability scanning, penetration testing, endpoint security, network security, and digital certificates. Additionally, it specializes in PCI compliance and risk management, ensuring that organizations can safeguard sensitive data and maintain business continuity. VikingCloud is trusted by over 4 million businesses across 70 countries, employing advanced technologies and expert insights to stop cyber threats and improve risk mitigation strategies.

1001 - 5000 employees

🔒 Cybersecurity

📋 Compliance

💳 Fintech

📋 Description

• Own and manage a book of business consisting of Enterprise and Mid-Market clients, focused on renewals, upsells, and cross-sells. • Serve as the primary commercial point of contact post-sale, maintaining deep relationships with key decision-makers across IT, Compliance, Security, and Procurement. • Develop and execute account growth strategies to drive annual recurring revenue (ARR) expansion within existing accounts. • Proactively manage and forecast renewal timelines, ensuring high retention rates and timely contract execution. • Identify and qualify expansion opportunities by understanding client needs, pain points, and evolving business objectives. • Use value-based selling and consultative engagement to position new services or upgrades that align with client priorities. • Collaborate with Delivery/Operations, Solutions Engineering, Product, and Support to drive client satisfaction and secure renewals. • Leverage Salesforce.com to manage pipeline, log activities, and maintain up-to-date account intelligence and forecasting accuracy. • Track and report on key account metrics including retention, NRR (Net Revenue Retention), and upsell pipeline. • Travel up to 15%.

🎯 Requirements

• 5+ years of experience in account management, customer growth, or post-sales enterprise sales in compliance, cybersecurity, or MSSP/SaaS. • Proven success in managing complex accounts and driving renewals and upsells across multi-stakeholder environments. • Strong understanding of consultative and value-based selling techniques; experience applying methodologies like MEDDICC or Strategic selling. • Excellent communication and presentation skills, with the ability to engage and influence executive-level clients (CIO, CISO, VP IT, Compliance, etc.). • Highly proficient with Salesforce.com CRM and sales enablement/reporting tools. • Strong business acumen with a customer-first mindset and a drive for measurable impact. • Familiarity with compliance standards and regulatory environments across industries. • Experience in PCI DSS compliance, cybersecurity, or managed security services (preferred). • Bachelor's degree or equivalent experience preferred. • Ability to meet renewal and upsell ARR quotas and maintain forecast accuracy. • Willingness to travel up to 15%.

🏖️ Benefits

• Competitive base salary + uncapped commission • Health, dental, and vision benefits • 401(k) with company match • Generous PTO and holiday plan • Career advancement in a growing, global compliance and cybersecurity company • Remote-friendly, flexible work environment