Integration Support Analyst, Junior

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3 days ago

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ASAAS

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AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

📋 Description

• Respond to customers' technical questions about integrations with our platform in an agile and efficient manner. • Assess the complexity and estimated time to resolve incoming requests. • Participate in technical validation meetings with customers and the sales team. • Provide reports to developers and stakeholders on product performance. • Identify opportunities to improve Asaas products and report requirements to the relevant teams. • Advise customers on mitigation strategies in response to technological changes. • Provide proactive and timely recommendations that promote continued use of the platform. • Ensure deliverables are completed within established deadlines.

🎯 Requirements

• Communication: Excellent verbal and written communication skills. • Customer-facing experience: Ability to independently assess issue complexity and handle objections and problems. • Source code knowledge: Ability to read and interpret source code. • SQL experience: Familiarity with databases and writing SQL queries. • API knowledge: Ability to read, interpret, and implement APIs. • System logs: Ability to interpret system logs. • Programming: Basic programming knowledge.

🏖️ Benefits

• Medical and dental insurance with no co-pay • Life insurance • Allowance for medication purchases and fitness activities • Partnership with Neon for employee financial wellness • Zenklub for mental and physical health (4 free therapy or nutritionist sessions per month) • Quick massages at headquarters • Flexible meal benefit via credit card (Visa) • Free food at headquarters • Childcare assistance • Parental support program • Extended maternity and paternity leave • In-company training platform • Education assistance (70% subsidy for tuition for degree programs and language courses) • Home office allowance • Work equipment provided • Furniture allowance • Partnership with WOBA for coworking access • Birthday day off • Happy hour allowance • Referral bonus for new hires • Performance bonus based on annual goals • Stock option plan • Casual, relaxed environment with no dress code