Workers' Compensation Coordinator

Job not on LinkedIn

🕒 September 2

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Village Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Village Medical is revolutionizing primary healthcare by focusing on making care more accessible and personalized, especially for adults over 65. With services that include in-clinic, in-home, and virtual visits, Village Medical ensures comprehensive and coordinated care through a team approach. They prioritize wellness by offering personalized care plans and welcome most insurance, including Medicare Advantage plans. Their widespread presence in over 680 locations, many within Walgreens, enables them to be easily accessible to their patients. Village Medical's commitment to their patients is reinforced by the ability to manage appointments and prescriptions through their free app, enhancing convenience and connectivity in healthcare management.

📋 Description

• Schedule Workers’ Compensation appointments in a timely manner from CityMD referrals or external payers/patients • Obtain initial authorizations to treat and pre-authorizations for advanced treatment orders before scheduling • Build and maintain patient Athena charts with current Workers’ Compensation case policy, claim information, authorization details, and appointment links • Verify and update required Workers’ Compensation intake forms before visits • Communicate with patients, employers, adjusters, nurse case managers, and other payer contacts by phone and email • Conduct outbound calls and manage inbound calls and emails regarding referrals, information, and scheduling • Review cancelled appointments and facilitate rescheduling • Coordinate with Summit Health offices that do not follow centralized Workers’ Compensation workflows • Use Salesforce to reference employer and payer referral coordination needs and special instructions • Use Referwell to determine the appropriate provider for referral scheduling • Track referral cases, appointment status, outreach, and scheduling progress • Navigate multiple applications during extensive computer use • Follow HIPAA and governmental or state agency requirements for handling PHI • Adhere to call center schedules and call quality guidelines • Provide exemplary customer service • Collaborate with Workers’ Compensation Case Management, UC Referral Management, Aftercare, Medical Records, Compliance, Revenue Cycle, Sales, Employer Concierge Services, and Operations teams • Perform other relevant duties as assigned

🎯 Requirements

• Bachelor’s Degree in Public Health, Business, Hospitality Management or other applicable degree preferred • Experience with Patient Scheduling preferred • Experience working in a Call Center preferred • Experience managing Workers’ Compensation appointments and patients • Experience working with payer contacts (nurse case managers, adjusters, etc.) • Microsoft Office (Excel) • CRM (Salesforce) • Outpatient scheduling systems (i.e., Athena, Epic, Referwell) • High attention to detail • Exceptional interpersonal and communication skills (verbal and written) • Positive attitude and ability to project this around others • Ability to work in a fast-paced, ever-changing environment • Work well independently and in a team environment • Bilingual in Spanish a plus • Must exhibit passion for outstanding results and compassion for those we work with and serve

🏖️ Benefits

• Medical coverage • Dental coverage • Life coverage • Disability coverage • Vision coverage • FSA coverage • 401k savings plan