Virtuozzo
Technology • SaaS • Media
Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.
201 - 500 employees
Founded 1999
☁️ SaaS
📱 Media
Support Engineer
November 23
Virtuozzo
Technology • SaaS • Media
Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.
201 - 500 employees
Founded 1999
☁️ SaaS
📱 Media
📋 Description
• Provide L2 24/7 technical support for our partners (alternative schedules available) • Process and triage incoming L2-L3 support requests for the technical support service • Research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary • Ensure timely and professional communication with customers • Maintain and expand the Knowledge Base with key findings and troubleshooting guides
🎯 Requirements
• Understanding of OS structure and Linux configuration • Experience in Linux server administration • English proficiency (Intermediate or above) • Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP) • Understanding of virtualization technologies, with experience in modern solutions, is an advantage • Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management • Networking and network services (Linux) configuration experience appreciated • Scripting knowledge (Bash, Python) is a plus • Experience with Kubernetes, OpenStack, or cloud platforms is an advantage • Red Hat or LPI certifications (a significant advantage) • Strong communication and analytical thinking skills, with attention to detail • Ability to stay calm and focused
🏖️ Benefits
• Remote work • Work schedule: 40hrs/week without night shifts or 30hrs/week if you work night shifts that week • Share Options – everyone shares in our success with share options • We help our team get private medical insurance • Contributor recognition programs • Participation in the referral system awards • A smart, friendly team that values reliability, simplicity, and automation
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