Lead Site Reliability Engineer

🕒 June 19

🇨🇦 Canada – Remote

💵 $104k - $143k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vista

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

📣 Marketing

🛍️ eCommerce

💰 $40M Venture Round on 2003-07

Marketing • eCommerce • Design/UX

Vista is a remote-first company dedicated to empowering small businesses by providing exceptional services in technology, design, marketing, and customer care. With a global workforce of over 6,500 team members across 17 countries, Vista emphasizes collaboration, inclusivity, and sustainability. Their commitment to innovation enables small businesses to thrive, while the company's culture fosters personal and professional growth for its employees.

📋 Description

• Identify recurring technical root causes behind customer-impacting incidents • Prioritise reliability improvements that reduce Mean Time to Detect and Mean Time to Resolve and prevent future incidents • Define engineering interventions including safe deployment defaults, secret and credential rotation, resilience patterns, observability and alerting standards, contract testing, and infrastructure pre-flight validation • Influence owning teams to implement reliability improvements • Provide hands-on support through Merge Requests, pairing, code review, and technical support • Disseminate and evangelise best practices across the organisation • Lead technical discussions in post-incident reviews and operational forums • Identify missing monitoring, untested failure modes, incomplete rollback strategies, and dependency risks • Help grow the Incident Response Team's engineering practice through pairing and internal learning sessions • Partner with Platform Engineering, Deployment Platform, Developer Productivity, and senior engineers across Vista • Review proposals affecting reliability, deployment safety, observability, or operational readiness • Participate in the team's on-call rotation and contribute incident leadership when required

🎯 Requirements

• 5 or more years of hands-on Site Reliability, Platform, or Infrastructure Engineering experience in a large-scale, distributed production environment • Proficiency in at least one programming language, such as Python, Go, TypeScript, or Java • Track record of code shipped to production • Experience driving adoption of a reliability or platform pattern across teams that did not report to you, with measurable outcomes • Strong systems thinking and bias toward simple solutions • Hands-on experience with at least one major cloud platform: AWS, Google Cloud, or Azure • Experience with an observability platform, such as New Relic, Datadog, or Grafana • Experience defining and operating against Service Level Objectives • Experience with continuous integration and deployment pipelines • Experience with infrastructure-as-code, such as AWS CDK or Pulumi • Hands-on exposure to Artificial Intelligence and Large Language Model tooling in an engineering context • Nice to have: mentoring, internal learning programmes, chaos engineering, GameDays, failure-injection programmes, globally distributed engineering organisations, incident-management and service-catalogue tooling, internal developer platforms, paved-road tooling, or golden-path patterns

🏖️ Benefits

• Comprehensive benefits package • Health programs • Wealth programs • Wellness programs • Long-term equity incentives, subject to eligibility • Remote-first work environment