Member Support Associate

November 24

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Vitable Health

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Healthcare Insurance • Wellness • Telecommunications

Vitable Health is an innovative healthcare company that provides enhanced primary care services through a membership model. Focused on convenience and quality, Vitable offers in-home and virtual healthcare visits from a dedicated team of providers, ensuring high-quality care for common health concerns such as flu, diabetes, and mental health issues. Members have access to free prescriptions and are supported with seamless scheduling and communication options. Vitable partners with employers to offer affordable healthcare plans, enhancing employee benefits by reducing costs and increasing care accessibility. The company aims to improve healthcare outcomes and satisfaction for both employers and individuals.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 $7.2M Seed Round on 2021-10

📋 Description

• Providing customers a seamless support experience • Submitting applications to the carrier and owning till approval • Helping customers navigate the healthcare system • Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned • Comprehensively documenting phone calls and emails with members in Zendesk • Answering qualifying and benefit specific questions • Providing phone and email coverage for our members as scheduled

🎯 Requirements

• Are a licensed insurance agent • Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California • Communicate clearly and effectively in both verbal and written formats. • Demonstrate patience, empathy, and the ability to stay composed under stress. • Apply your insurance expertise to guide individuals through the process of signing up for health coverage. • Navigate and perform confidently within support or sales-based digital platforms.

🏖️ Benefits

• 100% Silver Plan + Full Medical Coverage • Dental and Vision Coverage • 401(k) and Life Insurance • Access to Vitable’s Primary Care membership • Unlimited PTO • Remote-first culture with a supportive team • MacBook and any other gear you need • Home office setup stipend • Competitive equity package