Client Solutions Engineer, Filebound Solution Consultant

November 18

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Vital Records Control (VRC)

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Enterprise • Healthcare Insurance • Security

Vital Records Control (VRC) is a company specializing in comprehensive records and information management solutions. VRC helps businesses transition to digital by offering document scanning and imaging services, digital mailroom solutions, and digital storage to enhance workflow and productivity. The company provides secure management of medical records, supporting healthcare organizations with compliance, release of information, and audit management. VRC also offers secure document storage, underground storage, and specialized storage options to protect physical and electronic records. Their services include secure shredding and hard drive destruction for data protection and compliance. Serving a diverse range of industries, VRC emphasizes security, compliance, and streamlined information management.

1001 - 5000 employees

🏢 Enterprise

⚕️ Healthcare Insurance

🔐 Security

📋 Description

• Support VitalECM’s enterprise clients by implementing, configuring, and optimizing FileBound and related ECM technologies. • Manage legacy system conversions, transforms data and documents for import, and configures customized FileBound projects, fields, and workflows tailored to each client’s business requirements. • Configure, customize, and deploy FileBound projects, fields, forms, and automated workflows. • Translate business processes into efficient workflow logic that improves compliance, accuracy, and productivity. • Manage user access, security settings, retention rules, and document routing structures. • Perform end-to-end migration of data and documents from legacy document management systems into FileBound. • Prepare, clean, validate, and map sensitive data for import following FileBound specifications. • Conduct document image preparation, indexing, metadata mapping, and quality assurance before migration. • Troubleshoot data irregularities and resolve issues to maintain integrity throughout the conversion process. • Serve as a technical consultant on FileBound features, integrations, and best practices. • Lead requirements-gathering sessions with clients and internal stakeholders to identify and document solution needs. • Provide training, demonstrations, and ongoing user support for the FileBound platform. • Partner closely with Client Success, Project Management, and VitalChart/VRC teams to ensure seamless implementation. • Work with highly sensitive and confidential documents and data in accordance with VRC’s security protocols. • Ensure all migration and configuration methods meet data integrity, quality, and compliance requirements. • Adhere to internal and client-specific data governance and privacy standards during all implementation work.

🎯 Requirements

• Experience in IT, data management, information systems, or technical consulting. • Understanding of data structures, document indexing, metadata mapping, and workflow systems. • Strong proficiency with Excel, CSV manipulation, and related data preparation tools. • Ability to work with highly sensitive and confidential information. • Strong problem-solving and critical-thinking abilities. • Prior experience with FileBound , ECM platforms, or document management solutions. • Experience migrating data from legacy systems. • Familiarity with workflow automation or business process modeling. • Experience in secure handling of PHI, legal records, or other sensitive document types.

🏖️ Benefits

• Confidentiality and nondisclosure agreements (NDAs) • Data privacy regulations (HIPAA, GLBA, FERPA, or client-specific requirements) • VRC/VitalECM information security protocols • Secure workstation, device, and network standards