Senior Technical Support Engineer

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September 26

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Vonage

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Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Provide first-class technical support to strategic customers integrating Vonage APIs • Investigate, troubleshoot, diagnose and resolve technical issues related to Messaging APIs • Communicate effectively (both verbal and written) with customers and internal stakeholders • Drive and manage customer-related projects, initiatives and tasks for strategic accounts • Collaborate heavily with Sales and work closely with the API Group • Capture and document knowledge to enable customer self-service • Problem-solve, learn rapidly, and maintain strong customer relationships

🎯 Requirements

• Bachelor's Degree in Computer Science, or equivalent field • 5+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors • Experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc • Experience supporting or integrating APIs and/or SDKs • Strong communication skills - written and verbal • (Preferred) Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP) • (Preferred) Troubleshooting Applications: e.g. Kibana (Elastic Search) • (Preferred) Linux/Unix operating systems • (Preferred) Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

🏖️ Benefits

• Competitive pay and benefits • Unlimited discretionary time off • Tuition reimbursement • Career advancement opportunities • Collaborative work environment