Technical Account Manager

🕒 February 3

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Vori

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $10M Series A on 2022-08

Food & Beverage • Logistics • eCommerce

Vori is the only modern operating system for the grocery industry, giving small and mid-sized supermarkets a performance edge to compete against retail giants and combat macroeconomic forces such as inflation, the labor crisis, the rise of e-commerce, and supply chain issues. Vori’s grocery OS combines inventory management workflows and a modern point-of-sale system into a single platform, seamlessly connecting data across the food supply chain. By digitizing manual tasks, streamlining operations, and aggregating data into actionable insights, Vori helps grocers make more precise decisions about replenishment buying, retail pricing and margin, product merchandising and promotions, shopper marketing, labor, vendor collaboration, and more. Vori was founded in 2019 in East Palo Alto and is led by Stanford engineers from Space X, Google, and Facebook. Vori proudly boasts a world-class and diverse team with backgrounds in artificial intelligence, machine learning, fintech, logistics, and grocery store operations.

📋 Description

• Serve as the primary technical escalation point for a portfolio of live grocery customers • Own complex, cross-functional technical issues involving POS software, hardware, integrations, and/or data flows • Perform root cause analysis on recurring issues and partner with Product and Engineering on durable fixes • Proactively monitor account health signals (ticket trends, incident frequency, configuration gaps, rollout changes) • Guide customers through technically complex changes • Translate customer-side operational needs into clear technical requirements for internal teams • Coordinate structured incident response during outages or high-severity events • Improve internal documentation, runbooks, and escalation playbooks based on real-world learnings • Act as a force multiplier for Support by identifying patterns and reducing repeat issues

🎯 Requirements

• 4+ years in a technical, customer-facing role (TAM, Solutions Engineer, Senior Support, Implementation Engineer, POS Ops, etc.) • Strong understanding of POS environments, preferably in grocery or retail • Hands-on experience with: • POS software and back-office systems • Hardware (terminals, receipt printers, scanners, cash drawers) • Third-party integrations and data sync issues • Comfort working through ambiguity and owning problems end-to-end • Strong written and verbal communication skills — especially explaining technical issues to non-technical operators • Experience working cross-functionally with Product, Engineering, and Support teams

🏖️ Benefits

• Health insurance • Remote work options