Client Success Associate

🔥 5 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Vori Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

🏢 Enterprise

🧘 Wellness

💰 $15.1M Series A on 2021-07

Healthcare • Enterprise • Wellness

Vori Health is a virtual-first musculoskeletal (MSK) medical practice that provides doctor-led care teams delivering diagnosis, personalized treatment plans, non-opioid pain management, virtual physical therapy, medical imaging coordination, surgical support, second opinions, and healthy lifestyle coaching. The company operates a digital care platform that serves individual members and enterprise customers (employers, health plans, and brokers), accepts major insurances including Medicare, and focuses on back, neck, joint, and sports-related orthopedic conditions.

📋 Description

• Manage day-to-day relationships for an assigned portfolio of clients • Build and maintain positive, professional relationships with client stakeholders • Understand each client’s goals, priorities, and measures of success • Maintain regular client communication through meetings, reporting, and outreach • Serve as a resource for client questions, requests, and support needs • Monitor client engagement, utilization, satisfaction, and account health • Identify risks and work with leadership and internal teams to address concerns • Help clients realize value from their partnership with Vori Health • Prepare and deliver client performance reports, business updates, and presentations • Support client renewal activities and help drive timely resolution of complex issues • Manage client communications, action items, follow-up activities, records, meeting notes, and account documentation • Track and coordinate client requests for timely responses and resolution • Support member engagement and client communication initiatives • Collaborate with Sales, Marketing, Clinical, Operations, Product, and Implementation teams • Share client feedback and insights to improve products, services, and processes • Identify opportunities to improve Client Success workflows, tools, and operational efficiency • Contribute to special projects and cross-functional initiatives • Partner with Client Success Managers and leadership through coaching, shadowing, account reviews, renewals, and client strategy discussions

🎯 Requirements

• 2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field • Demonstrated ability to manage client relationships and deliver a high-quality customer experience • Strong written and verbal communication and presentation skills • Ability to interact professionally with a variety of stakeholders • Experience managing multiple projects, deadlines, and competing priorities • Experience using CRM systems, reporting tools, and business applications • Ability to analyze information, identify trends, and communicate insights clearly • Exceptional organizational and time-management skills • Strong attention to detail and commitment to follow-through • Ability to manage multiple priorities and client requests simultaneously • Customer-focused, proactive, resourceful, and solutions-oriented • Comfortable working within established processes while exercising good judgment • Collaborative and adaptable, with eagerness to learn in a fast-paced environment • Healthcare, digital health, employee benefits, or SaaS experience preferred • Authorized or able to provide required documents to work in United States or Canada • Ability to travel occasionally, up to 20%, for client and company meetings

🏖️ Benefits

• Competitive salary based on experience and value brought to the team • Equity options • Medical, dental, and vision coverage • Wellness programs • Mental health resources • 401(k) plan • Roth options • Generous paid time off, including vacation days, holidays, and sick leave • Flexible, fully remote work environment • Training and workshops • Professional Development stipend for further education • Paid parental leave • Confidential counseling and support through the Employee Assistance Program (EAP) • Additional employee assistance programs