Client Relationship Manager, Public Sector

🕒 2 days ago

🗽 New York, Massachusetts, +2 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote

💵 $85k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Build and maintain relationships with a portfolio of customers and/or vendors throughout the customer lifecycle • Maximize customer outcomes, satisfaction, and retention • Lead ongoing operations meetings addressing critical topics and projects • Provide training and work with vendors to support customers’ business needs • Monitor industry and technology trends and educate and advocate for vendors • Apply knowledge of Benefitfocus governance, decision-making processes, products, solutions, organizational structures, and technology infrastructure • Lead internal Benefitfocus teams on behalf of customers by coordinating cross-functional partners and addressing needs • Drive annual open enrollment success through actionable plans, owners, timelines, measurements, and resource coordination • Meet or exceed customer retention metrics through proactive relationship management • Own and manage a defined book of vendors on behalf of the customer • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • High School Diploma/GED plus 2 years’ experience may be considered in lieu of a bachelor’s degree • 10+ years of experience in Customer Success, Vendor Management, Account Management, or related roles • Demonstrated success managing a portfolio of complex, high-focus, high-intensity customer companies • Proven ability to establish, maintain, and grow broad and deep relationships within customer accounts • Strong understanding of benefits administration, SaaS, business process outsourcing, and strategic planning • Ability to uncover customer definitions of success and align them with Benefitfocus solutions • Ability to anticipate, identify, and meet customers’ needs • Ability to develop customer-specific strategies that deliver relevant value and insights • Industry knowledge and experience in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO highly preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan with generous company matching contributions (up to 6%) • Voya Retirement Plan — employer paid cash balance retirement plan (4%) • 20 days paid time off • Nine paid company holidays • Flexible Diversity Celebration Day • 40 hours paid volunteer time per calendar year • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives

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