Technical Support Specialist

🕒 April 1

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Vultr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🔧 Hardware

🔥 Funding within the last year

💰 $329M Debt Financing - Vultr on 2025-06

Artificial Intelligence • B2B • Hardware

Vultr is a global cloud infrastructure provider offering on-demand virtual machines, bare-metal servers, GPU-accelerated instances, managed databases, object and block storage, Kubernetes, and networking services. The platform emphasizes AI and HPC workloads with a broad selection of AMD and NVIDIA GPUs, fast networking, and 32+ data center regions, plus a marketplace of deployable apps and developer-friendly APIs. Vultr targets developers and businesses seeking affordable, scalable, and compliant cloud compute and storage alternatives to hyperscalers.

📋 Description

• Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels. • Act as a first responder to platform-level alerts and issues, assessing impact and initiating appropriate troubleshooting and escalation. • Troubleshoot technical issues by reviewing system data, logs, and platform behavior using established procedures and documentation. • Identify whether reported issues are related to customer configuration, product functionality, or platform-level events. • Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution. • Escalate incidents appropriately based on severity, service-level objectives, and established escalation frameworks. • Communicate with remote data center staff via phone to address and resolve operational issues. • Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures. • Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.

🎯 Requirements

• Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate • Experience with Linux Command Line • Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting • Strong customer service skills and the ability to communicate clearly in high-pressure situations • Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences. • Proficiency in the English language • Willingness and ability to learn new technologies and follow established processes in an entry-level technical role

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription