Call Center Specialist

Job not on LinkedIn

October 14

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Walgreens Boots Alliance

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Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities.

10,000+ employees

📋 Description

• Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach • Identify and resolve customer issues efficiently and effectively • Escalate complex problems to appropriate departments when necessary • Maintain accurate records of customer interactions and follow-up actions • Collaborate with team members to share knowledge and best practices • Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates • Stay updated on company policies, products, and services to provide accurate information to customers • Participate in ongoing training and development programs to enhance customer service skills

🎯 Requirements

• Excellent verbal and written communication skills with a focus on clarity and empathy • Strong problem-solving abilities and attention to detail • Proficiency in customer service software and CRM systems • Demonstrated ability to multitask and manage time effectively in a fast-paced environment • Self-motivated with the ability to work independently in a remote setting • Previous experience in customer service or call center environment • High school diploma or equivalent required; customer service certification a plus

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development