Chargeback Dispute Specialist – 1 Year Contract

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $48.8k - $73.2k / year

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wave HQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Wave HQ is a financial services company that provides a suite of money management tools designed to help small business owners. The platform offers features such as invoicing, online payments, accounting, and payroll, all in one integrated system. Wave HQ aims to simplify the financial management process for small business owners, enabling them to manage invoices, track income and expenses, and process payroll efficiently. The company is targeted towards freelancers, contractors, consultants, and self-employed entrepreneurs, providing them with a user-friendly dashboard and access to bookkeeping, accounting, and payroll coaching.

📋 Description

• Own chargebacks and represent cases end-to-end, from informing the merchant and gathering evidence through disputing the chargeback to resolution • Coach and educate small business owners on the dispute lifecycle and identify proactive ways to protect against future disputes • Identify policy, procedure, and process improvements within Chargeback Operations • Collaborate with Risk, Finance, and Product teams to reduce customer and Wave losses • Develop positive relationships with business owners, vendors, banking partners, and other financial institutions while ensuring accuracy, efficiency, and professionalism • Explain differences between card networks to customers • Manage multiple priorities, including business-owner support by email and phone, building chargeback cases, assisting with fraud prevention and reporting, creating customer informational content, and addressing accounts receivable while meeting deadlines • Analyze case insights and translate outcomes into improvements in chargeback efficiency and reduced collections

🎯 Requirements

• 1–2 years of related work experience • Extensive knowledge and experience with e-commerce card payments and ACH payments, ideally both in Canada and the United States • Solid experience handling chargebacks and dispute resolution on the merchant or issuer side • Good understanding of Payment Card Network chargeback rules and regulations • Good understanding of NACHA and Payments Canada rules and regulations • Understanding of full credit card chargeback dispute life cycles • Excellent customer service, relations, and/or vendor management skills • Strong analytical and problem-solving skills • Demonstrated leadership skills and desire to support others toward team goals • Ability to manage deadlines in a fast-paced, high-volume environment • Experience managing collection and/or credit risk practices • Knowledge of fraud and risk best practices or fintech experience would be an asset

🏖️ Benefits

• Inclusive and accessible candidate experience • Recruitment accommodations available upon request • Confidential AI-assisted interview note-taking using Google Gemini