Client Success Manager

🕒 August 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Waystar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $709.2M Post-IPO Secondary - Waystar on 2025-09

Healthcare • SaaS • Artificial Intelligence

Waystar is an AI-powered healthcare revenue cycle software company that provides a unified, cloud-based platform to simplify healthcare payments and automate the end-to-end revenue cycle for healthcare providers. Its platform covers financial clearance (eligibility verification, patient estimation, prior authorizations), patient financial care, clinical integrity and revenue capture (charge and DRG anomaly detection), claim and payer payment management, denial recovery, and analytics and reporting, with integrations to EHRs and payer systems. Waystar serves hospitals, health systems, physician and specialty practices, ambulatory surgery centers, and other provider organizations, leveraging agentic, generative, and predictive AI to accelerate reimbursement, reduce denials, and improve financial visibility and patient payment experiences.

📋 Description

• Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for a defined set of clients • Partner with clients to improve client health and satisfaction by monitoring performance, adoption, and satisfaction metrics • Develop strong client relationships and uncover expansion opportunities • Demonstrate Waystar’s value proposition to client influencers and decision makers • Establish a metrics framework to measure, monitor, and communicate value delivered through Waystar technology • Work cross-functionally with Support, Solution Adoption, Sales, and other teams to drive reference and marketing program participation, renewals, and annual booking plans • Demonstrate Waystar’s revenue cycle management technologies • Identify and quantify product feedback to assist product strategy • Lead or participate in status calls with assigned clients on a weekly-to-monthly cadence • Travel independently or as part of a team for on-site executive business reviews • Identify process improvements and conduct data analysis to determine root causes • Provide ongoing training and development • Manage daily activity in Salesforce CRM • Perform other duties and projects assigned by Client Success leadership

🎯 Requirements

• 4-year bachelor’s degree • 3+ years of analyst, project management, or account management experience in a healthcare software or consulting environment • Experience building and managing relationships with all levels of management, internally and with clients • Project management experience, including leading meetings, drafting status reports, managing project plans, tracking issues and risks, and monitoring resource plans • Understanding of healthcare and revenue cycle operations vocabulary • Experience with root cause analysis, troubleshooting, and issue investigation • Ability to execute and prioritize many tasks in a fast-paced environment • Ability to work independently and participate in cross-functional teams • Process and change management skills • Subject matter expertise and dedication to remaining current with industry changes • Outstanding written, oral, and interpersonal communication skills • Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Word • Hands-on experience with PM/HIS systems preferred, such as Epic or Cerner • Excellent phone and presentation skills • SQL experience/knowledge strongly preferred • Ability and willingness to travel up to 25% of the time to client sites, corporate meetings, and conferences/seminars

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package with 3 medical plans and Health Saving Account company match • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave, including maternity and paternity leave • Education assistance opportunities • Free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups