Team Lead, Fraud Investigations – Cash & Banking

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 CA$68k - CA$85k / year

⏳ Contract/Temporary

🟠 Senior

👻 Ghost score 0%

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Wealthsimple

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

🛡️ Insurance

💳 Fintech

💰 $393M Series E - Wealthsimple on 2025-10

Consulting • Insurance • Fintech

Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.

📋 Description

• Lead the weekend Cash & Banking fraud team and own investigation quality, SLAs, and recovery outcomes • Oversee outgoing money movement fraud investigations involving wires, Interac e-Transfers, cross-border payments and bank drafts • Oversee deposit fraud investigations involving mobile deposits, altered and counterfeit cheques, EFTs and direct deposits • Review and action Ops Sign Off requests, making decisions on holds, releases, restrictions and escalations • Act as weekend escalation point for urgent fraud events, scams in progress and large-value transactions • Coordinate fraud recovery efforts with partner financial institutions and navigate Payments Canada return processes • Support team performance through bi-weekly 1:1s, QA reviews, coaching, feedback and professional development • Manage shift production, ticket prioritization, work reassignment and team updates • Provide subject matter expertise on current and emerging fraud typologies across Canadian payment rails • Lead training initiatives and collaborate with Product, Risk, AML, Legal and Operations • Contribute to quarterly OKRs and lead projects improving investigation workflows and tools

🎯 Requirements

• Bachelor's Degree or equivalent work experience • Flexibility to work weekend shifts (Saturday and/or Sunday) as part of your regular schedule • 2+ years specialized experience in fraud investigations, preferably in a financial institution or payment processor environment • Hands-on experience investigating both money movement fraud and deposit fraud • 2+ years experience in a supervisory or lead role managing a team handling fraud investigations • Strong understanding of Canadian banking and payment regulations, clearing timelines, return codes and fraud liability frameworks • Sound judgment under pressure and confidence to make decisions independently when leadership is offline • Proficiency in data analysis to identify fraud patterns and evaluate control effectiveness • Experience developing investigation workflows, policies, procedures and training • Exceptional verbal and written communication skills • Bilingual fluency in English and French is nice to have, not required • Legal eligibility to work in Canada

🏖️ Benefits

• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days • 4 wellness days • Unlimited sick and mental health days per year* • Work outside Canada for up to 90 days per year* • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS • Equity compensation for permanent employees

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