Animal Pharmacy Customer Care Specialist

🕒 6 days ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Wedgewood

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Wedgewood is a veterinary compounding pharmacy and online veterinary pharmacy platform. Since 1981 it has partnered with veterinarians to provide compounded medications, commercial meds, diets and supplements for companion animals, equine, wildlife and research facilities. Wedgewood offers Blue Rabbit, a PIMS-integrated e-prescribing and home delivery platform, operates a 503B outsourcing facility, and maintains an extensive formulary (site claims ~46k veterinary medications) and professional resources (monographs, learning center, instructional videos). The company emphasizes customization for veterinary patients, strong customer service to veterinary practices, and services for both vets and pet/horse owners.

📋 Description

• Deliver exceptional customer service with kindness, empathy, understanding, and patience! • Efficiently navigate patient and prescriber profiles across systems with ease. • Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions. • Work cohesively with a team, as well as thrive independently! • Engage with team members across pharmacy and fulfillment facilities. • Maintain a positive and professional attitude while keeping our pet patients and customers as your top priority!

🎯 Requirements

• Possess or be able to acquire a New Jersey Pharmacy Technician License. (we train you) • A coachable, quick learner who embraces change! • Able to handle high-volume inbound calls - 50 or more a day • A compassionate and caring individual who adores animals and those who care for them. • Demonstrate strong attention to detail and a commitment to following procedures. • Self-motivated and energized, excelling in a fast-paced environment. • An effective and persuasive communicator • Computer-savvy, effortlessly navigating the internet! • A reliable co-worker with a positive, professional attitude – no exceptions! • Basic calculations come easily to you. • A high school graduate or equivalent.

🏖️ Benefits

• A comprehensive benefits package that includes health, dental, and flexible spending accounts! • A 401(k) retirement plan with a generous company contribution to help you save for the future! • Company-paid life and disability insurance! • Access to voluntary insurance options! • A generous paid time off program that increases every year! • Tuition reimbursement to support your educational goals! • Growth opportunities – we believe in promoting from within through our internal job posting program!