Service Engineer – Ceph Expert

🕒 July 27

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

🤝 B2B

💰 $140M Series E - WEKA on 2024-05

Artificial Intelligence • Enterprise • B2B

WEKA is an enterprise-focused company that provides an "AI-Native Data Platform." The available materials reference a WEKA support portal used for customer access and account management, indicating the company offers platform software and support for AI/data workloads aimed at business customers.

📋 Description

• Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity. • Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation. • Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis. • Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation. • Partner with customer teams on security and compliance requirements • Advise on hardware and topology choices to meet workload requirements. • Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements. • Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed. • Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production. • Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders. • Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks. • Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes. • Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed.

🎯 Requirements

• 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues. • 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations. • Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing. • Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events. • Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting). • Expertise in Linux/Unix administration in multi-platform, distributed environments. • Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios). • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage. • Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling). • Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks. • Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Professional development opportunities