Manager, Financial Counseling – Tri-County Area

Job not on LinkedIn

🕒 August 18

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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👻 Ghost score 18%

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University of Miami

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🏥 Healthcare

📚 Education

💰 $1M Grant on 2023-02

Healthcare • Education

University of Miami is a prestigious private research university located in Coral Gables, Florida. It offers a wide range of undergraduate, graduate, and professional degree programs through its numerous schools and colleges, including the School of Architecture, College of Arts and Sciences, and Miami Herbert Business School among others. The university is recognized for its contributions to research, particularly in areas such as marine and atmospheric science through the Rosenstiel School, as well as in medicine through the Miller School of Medicine. The institution is also noted for its vibrant student life, with a strong emphasis on athletics and community engagement. University of Miami is committed to fostering an inclusive educational environment and is home to a diverse student body from around the globe.

📋 Description

• Oversee the operations of the Patient Benefit Advising call center across UMMG practice and Hospital Division entry points • Manage and direct the On-site Patient Access Financial Counseling team assisting patients with insurance benefits, self-pay responsibilities, and payment plans • Establish departmental goals, objectives, policies, and procedures • Set priorities and organize workflow to ensure smooth patient flow • Review subordinate work and productivity reports for timeliness and quality • Identify improvement opportunities and participate in quality improvement initiatives • Monitor Department Activity Reports and work queues to ensure patients are verified and financially cleared before service • Resolve operational, technical, and program-related work problems • Serve as the primary resource on insurance benefits, contracting, and financial counseling policies and procedures • Hire, evaluate, counsel, discipline, and train assigned team members • Identify training gaps and develop plans to address them • Assist with development, implementation, and monitoring of the annual operating budget • Perform other Patient Access-related duties as assigned

🎯 Requirements

• Undergraduate degree in business, finance, or equivalent combination of education, training, and experience • Bachelor’s degree in a relevant field required • Minimum 5 years of relevant healthcare management experience required • Extensive knowledge of insurance eligibility and benefits, contracting, and financial counseling • Knowledge of accounting, finance, and business management • Knowledge of pre-admission, billing, collection, third-party payer regulations, and self-pay balances • Proficiency in Microsoft Excel and relevant computer applications • Ability to develop policies, procedures, processes, and programs to increase upfront collections • Ability to develop budgets and monitor expenditures • Ability to analyze data and interpret statistics, including trend analysis • Excellent interpersonal, verbal, and written communication skills • Ability to collaborate with managers, directors, leadership, patients, families, staff, and insurance payers

🏖️ Benefits

• Medical insurance • Dental insurance • Tuition remission • Comprehensive benefits package