Manager, Franchise Tech Systems

🕒 4 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WellBiz Brands, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🏥 Healthcare

🏨 Hospitality

💄 Beauty

Healthcare • Hospitality • Beauty

WellBiz Brands, Inc. is a category leader in experience-based businesses that aim to change lives. Through five separate franchise brands, including Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together®, and Radiant Waxing™, the company operates over 750 locations. WellBiz focuses on franchising growth-oriented consumer brands that offer exceptional service-based experiences, reflecting its core values of fun, ownership, respect, passion, and integrity. The company is dedicated to serving the needs of health and beauty-conscious consumers by providing quality services that enhance their lifestyle and well-being.

📋 Description

• Lead, coach, and develop a team of Specialists supporting franchise tech systems • Manage onboarding and performance management for direct reports • Set expectations for quality, ownership, and accountability • Ensure effective coverage and workload distribution across support and project work • Own end-to-end support operations for appointment-based POS platforms and related systems • Serve as the primary escalation point for complex or high-sensitivity issues • Ensure accurate and timely execution of pricing updates, service configuration, promotions, and data changes • Oversee NSO, transfer, and closure processes across all locations • Establish standards for ticket handling, escalation, and resolution quality • Identify recurring issues and drive root-cause resolution • Develop and maintain deep expertise in core platforms as a subject matter expert • Improve workflows, scalability, documentation, and operational best practices • Identify opportunities for automation, tooling, or self-service solutions • Coordinate with Mindbody and Booker vendors and escalate higher-level concerns • Collaborate with Operations, Marketing, Finance, and Brand teams • Ensure documentation and training materials are created and maintained • Reinforce consistent processes and perform other assigned duties

🎯 Requirements

• 5+ years of experience supporting business systems, preferably in a franchise or multi-unit environment • Experience with appointment-based POS platforms (Mindbody and/or Booker) strongly preferred • Experience leading or mentoring others; prior people management experience preferred • Demonstrated ability to own complex systems and resolve ambiguous issues independently • Strong troubleshooting skills and ability to diagnose root causes across systems and processes • Proven ability to improve workflows and reduce operational inefficiencies • Strong judgment and ability to balance competing priorities in a fast-paced environment • Excellent communication and stakeholder management skills • Strong attention to detail, project management, and multi-workstream prioritization skills • Expert-level proficiency in Microsoft Office Suite and Google Workspace • Ability to work occasional evenings and/or weekends to support franchise business hours across multiple time zones

🏖️ Benefits

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spend at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan