Senior Manager, Partner Onboarding

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Wellvana

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

💰 $84M Series B on 2023-03

Healthcare • Healthcare Insurance • Fintech

Wellvana is a company focused on transforming primary care through value-based care models. They provide essential support to independent physicians and health systems, helping them navigate the challenges associated with transitioning from fee-for-service to value-based payment structures. Wellvana emphasizes a personalized approach, offering data-driven insights and a range of wraparound services designed to improve patient outcomes and reduce healthcare costs. Their aim is to empower healthcare providers to thrive in the evolving landscape of primary care.

📋 Description

• Own and execute the full onboarding workflow for an assigned portfolio of physician partners • Manage data collection, agreements, attestations, system setup, access provisioning, and partner education • Lead activation readiness, monitor milestones, resolve blockers, and ensure compliant handoffs to Service Activation • Lead executive-level onboarding engagements, kick-off meetings, partner assessments, SME sessions, training webinars, and orientation events • Deliver education on Annual Wellness Visits, HCC coding, and ACO foundational program requirements • Own partner relationships throughout onboarding and drive partner performance, satisfaction, and engagement • Execute onboarding and offboarding workflows in the AI Platform while maintaining data accuracy and compliance • Identify process-improvement opportunities and recommend automation and technology-roadmap enhancements • Develop and maintain onboarding tools, templates, project plans, training materials, and handoff documentation • Support partner offboarding, including exit timelines, data retrieval, system deprovisioning, and compliance closure • Coordinate with Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product • Provide portfolio updates, partner pipeline summaries, and activation-readiness reporting to senior stakeholders • Analyze partner data and onboarding outcomes to identify trends, risks, and improvement opportunities • Continuously improve onboarding best practices, SOPs, and partner-facing education materials • Stay current on ACO updates, value-based care developments, operational changes, and Business Transformation priorities

🎯 Requirements

• Bachelor’s degree required • MBA, MPH, or MHA strongly preferred • 5+ years of relevant healthcare industry experience in operations, partner/client onboarding, or program management • Healthcare consulting or operations management background preferred • Direct experience with ACO programs, value-based care operations, or physician practice onboarding strongly preferred • Experience working cross-functionally across Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product • Strong working knowledge of MSSP requirements, CMS compliance standards, HCC coding, Annual Wellness Visits, and ACO program fundamentals • Experience building relationships with physician partners and practice administrators • Strong verbal, written, and presentation skills • Comfortable working with partner data and lifecycle metrics • Proficiency in Salesforce, AI-enabled onboarding platforms, Monday.com, Jira, Smartsheet, and Microsoft Office Suite • PMP or equivalent project/program management credential is a plus; no specific certifications required

🏖️ Benefits

• Remote work arrangement