Systems Support Technician

Job not on LinkedIn

October 24

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Westfalia Technologies, Inc.

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Hardware • Enterprise • B2B

Westfalia Technologies, Inc. is a designer, manufacturer, installer, and service provider of high-density automated storage and retrieval systems (AS/RS) and automated parking solutions. The company combines vertically integrated hardware engineering and material-handling systems with Savanna. NET warehouse execution software to optimize warehouse operations, order picking, inventory visibility, and urban parking management for customers in food manufacturing, beverage distribution, 3PL, real estate development and other industries. Westfalia also offers lifetime support, training, upgrades, and retrofits, positioning itself as a B2B partner for large-scale intralogistics and parking automation projects.

201 - 500 employees

Founded 1992

🔧 Hardware

🏢 Enterprise

🤝 B2B

📋 Description

• Perform field service, installation, commissioning, and support for all equipment built or supplied by Westfalia Technologies. • Maintain accurate documentation of PLC code for control systems. • Identify and resolve issues with PLC-based control systems at customer sites. • Conduct thorough testing of control systems. • Perform wiring tasks for control systems. • Install and commission control systems. • Participate in an on-call rotation to provide emergency phone support. • Assist in sales and support for spare parts related to S/RMs, conveyors, palletizers, and robots. • Deliver world-class customer service by providing preventative maintenance, troubleshooting, and repair support. • Interface with Sales and Engineering teams to meet customer requirements. • Submit all necessary paperwork in a timely and professional manner. • Assist in the Production Shop with assigned tasks during periods of low service work.

🎯 Requirements

• Willingness to travel approximately 70% of the time. • Excellent verbal and written communication skills. • Proficient with Microsoft Office (Outlook, Excel, Word) and Rockwell programming software and hardware. • Solid understanding of DeviceNet and Industrial Ethernet. • Familiarity with mechanical hardware used in pallet, case, bottle, and bag handling systems. • Knowledge of industrial electrical components in a washdown environment. • Familiarity with industrial sensors, including photoeyes and proximity switches. • Proficiency in industrial control system design and programming, particularly with Allen-Bradley PLC, HMI, and VFD hardware. • Strong multitasking skills and flexibility to adjust priorities as needed. • A strong commitment to safety in all aspects of the job. • Bachelor's degree in Electrical Engineering (BSEE) or equivalent experience. • Minimum of 1-4 years of relevant experience including electro/mechanical repair and troubleshooting.

🏖️ Benefits

• Competitive Salary • Medical, Dental, and Vision Coverage • 401K and match options • Educational Assistance Reimbursement • Wellness Program • Healthy Living Reimbursement • Paid Parental Leave