Account Manager

2 days ago

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WeTravel

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Travel • eCommerce • SaaS

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

51 - 200 employees

Founded 2016

🛍️ eCommerce

☁️ SaaS

💰 $27M Series B on 2022-10

📋 Description

• Managing and nurturing relationships with new and existing clients. • Proactively identifying opportunities to upsell or expand product usage. • Serving as a key point of contact for client questions or concerns. • Collaborating cross-functionally with Sales, Support, and Product teams. • Gathering and sharing customer feedback to improve product and service delivery. • Solving customer issues with a calm, proactive, and friendly approach. • Driving long-term client satisfaction and engagement.

🎯 Requirements

• Are fluent in **English, Portuguese, and Spanish**, both written and verbal. • Have excellent communication skills—both written and verbal. • Have strong interpersonal and customer service instincts. • Enjoy helping businesses thrive through hands-on support and strategic advice. • Have 2+ years of experience in B2B account management or customer success. • Are a natural multitasker who can manage multiple clients and needs at once. • Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment. • Are willing to travel up to 10% for client visits. • Bonus: Minor SaaS sales experience or experience with up-selling products; • Bonus: Up-to-date understanding of the travel industry’s consumer behavior; • Bonus: Knowledge of Hubspot CRM or other CRM platforms.

🏖️ Benefits

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work remotely for a maximum of 4 weeks per calendar year. • Annual team off-site (often somewhere sunny ☀️). • Extensive paid family leave. • Three paid volunteer days per year — take time to give back to causes you care about, on us. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success. • Join an international, travel-loving team with a passion for adventure and innovation.