Customer Experience Omnichannel Specialist

🕒 4 days ago

🏄 California, Colorado, +20 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whisker

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🛍️ eCommerce

🧘 Wellness

💰 $31M Private Equity Round on 2019-12

Manufacturing • eCommerce • Wellness

Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.

📋 Description

• Provide best-in-class customer service, solutions, and product information through inbound and outbound phone, chat, and email support • Manage inbound calls and customer communication within outlined KPIs • Contribute to weekly team meetings • Troubleshoot Litter-Robot and Feeder-Robot products • Provide technical support for the mobile app, including onboarding and connectivity concerns • Share internal feedback about customer sentiment and trending troubleshooting issues • Work with marketing and engineering teams on beta testing and product developments when selected • Devise solutions based on customer experience with products used in home environments worldwide • Perform additional responsibilities as required

🎯 Requirements

• HS Diploma or equivalent • 3+ years of customer service experience • Excellent verbal, written, and interpersonal communication skills • Experience with data entry and order entry • Ability to multitask and prioritize • Strong computer skills including experience with spreadsheet, documents, word processing etc • Maintains confidentiality of proprietary information • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions • High degree of initiative, self-motivation and ability to motivate others • Ability to provide a working atmosphere that is positive and productive • Ability to establish and maintain cooperative working relationships with team members and colleagues • Flexibility to work hours outside of shift and overtime when necessary • Candidates must reside in CA, CO, FL, GA, IL, IN, KY, MD, MI, MO, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI, or WV • French, German, Italian, and/or Spanish language skills are a plus, not required • Google Suite experience is nice to have • Salesforce and/or Magento experience is nice to have • Ability to sit, talk, hear, use hands, stand, walk, reach, and lift/move up to 35 pounds and occasionally up to 75 pounds

🏖️ Benefits

• Premium Medical/Dental/Vision insurance • Paid parental leave • Whisker Parents Program • 1 day "pawternity" leave for new pet adoption • Pet Insurance Discount • 401K match • Flexible spending accounts • Company-paid short-term disability and life insurance • Employee Assistance Program (EAP) • Generous paid time off • 14 Paid Holidays • Top of the line equipment • Pet-friendly office • Whisker products and swag • Continuing education Support • On-site gym with Peloton • Referral program