Customer Support Engineer

🕒 July 17

🌽 Illinois, Iowa, +6 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 15%

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Whitefox

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Whitefox is a clean-technology company that develops proprietary membrane separation systems (branded Whitefox ICE®) to decarbonize industrial chemical separations, especially for ethanol and other biofuels, sustainable aviation fuel, biochemicals and pharmaceuticals. Their membrane engineering reduces energy and water use for distillation and dehydration, increases plant capacity and product purity, and helps customers move toward net-zero targets. They provide end-to-end solutions including process assessment, engineering design, project realization and installation for industrial (B2B) customers.

📋 Description

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities. • Promote safety in your work above all else. • Support existing industrial membrane installations, including process and procedure improvements • Communication and collaboration with the process design team, and detail engineering team • Ongoing operations procedure guidance and plant troubleshooting • Gather, analyse, and report membrane and process performance data. • Develop training material(s) and mentor/train operations personnel on-site • Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required. • Participate in onsite commissioning activities of new membrane installations. • Represent Whitefox at tradeshows and conferences. • Collaborate with sales teams for existing customer engagement & strategy alignment with new customers • Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services. • Other related duties as assigned

🎯 Requirements

• Bachelor’s degree in chemical engineering discipline from an accredited university • 1 – 3 years industry experience • Understand the basic principles of heat and material balance. • Strong MS Office familiarity, MS Excel in particular. • Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc. • Familiarity with ethanol production a plus.

🏖️ Benefits

• 401(k) matching • Dental insurance • Health insurance • Paid time off • HEKA Spending Account • Professional development assistance